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QUESTIONS? CALL US AT 888.316.2884.

All OUR WALL PANELS ARE MADE FROM SUSTAINABLE ORGANIC MATERIALS.

Gypsum Hard Rock FAQ

Q. What are the Textures-3D ArtPole tiles made of and can they be cut?

The tiles are made of fiber reinforced gypsum (sheet rock), with a smooth, porcelain-like finish. Because this is a gypsum wall sheet rock material, it can be easily cut and installed just like any other type of wall panel.

Q. How long does it take to get the product from the time I place the order to the time I receive it?

All our 3D gypsum wall tiles are in stock and ready for immediate delivery, except where noted. It takes about two days to package a pallet, and shipping time varies according to destination. West Coast is 1-2 days, Mid-West is 3-4 days, and East Coast 5-6 days. For Canada, the same applies as East Coast, except add 1-2 extra days for customs clearance.

Q. What sizes are the tiles available in?

Our gypsum wall tiles come in size 23.6” x 23.6”. The one exception is model 545-Mercury, which measures 11.25” x 3.75” in a Z shape.

Q. What color do the tiles come in?

Our tiles come unpainted in a smooth white porcelain-like finish. After installation you can prime and paint the tiles any color you desire.

INSTALLATION QUESTIONS

Q. How difficult is it to install these tiles?

On this question, please refer to our installation instructions for details. In summary, the tiles are installed with a combination of Thin Set Mortar on the back, counter-sunk screws on the face. Once the tiles are installed, the Easy Sand Sheet Rock filler material is applied to the screw holes and the seams.

Q. What is "seamless" pattern flow and how is this accomplished?

The tiles are computer designed so that the pattern flows from one panel to another. To make them "seamless" is a process that makes the lines between two tiles disappear so that it looks like one solid wall with no breaks. To make wall of tiles seamless, this requires the application of an Easy Sand Sheet Rock filler material in the joints where two tiles meet. The filler should be allowed to dry and then sanded by hand so it blends with the material and the lines disappear. It requires a bit of labor in sanding, but it is not any more difficult than installing drywall.

USING WATER BASED METALIC PAINTS

Q. Do I need to use a clear coat on top of my metallic finish?

We recommend using our clear coats on interior applications that are in high traffic areas. Our clear coats are formulated to maintain the metallic value of the Metallic Paint. The use of other clear coats could result in the dulling of the finish.

Q. Can I use flash colors to give me a solid finish?

The biggest question we receive on the Metallic Paint is about the sheers. The sheer colors are meant to be a decorative accent over another paint color and are not meant to be a solid wall color. They work best when used in a decorative or a trim finish. The finished look will not always appear as they do in the jar. The color will only “flash” from certain directions and will appear as an off tone from others. The sheers can be sprayed but can take anywhere from 3 coats or more to create a uniform finish.

Q. Why can’t I use my airless or turbine spray rig to apply your paint?

When spraying Metallic Paint through an airless rig, the metallic particles will be destroyed when the paint is atomized. The results are a tone of color and not a true metallic finish. When spraying with a turbine rig, there is not enough air pressure created to push the Metallic Paint. This can result in a spitting of the paint and a severe dulling of the metallic finish.

Q. Can I use water instead of Extender for Rolling?

You do not want to replace extender with water when rolling. Once you add water to the paint, you will shorten the drying time even more than it already is. You will only want to use water when diluting the paint for a sprayed application.

Q. I painted the Textures-3D® tiles with a roller, but the paint does not look even, or the finish has bubbles. What went wrong?

The main reasons for a finish not looking even are: - The user did not use extender for rolling. - They used the wrong size or type of roller. - They rolled the Metallic Paint like regular latex wall paint.When rolling a large area, you must add an extender for rolling to the Metallic Paint in a ratio of 16 ounces of Extender to a gallon of Metallic Paint or 4 ounces to a quart. When painting without the Extender for Rolling, the Metallic Paint will dry very quickly, which can lead you to an uneven finish and lap marks.We recommend using our Metallic Paint Roller when applying the Metallic Paint. When rolling with our roller, you will create a texture with small bubbles that can be smoothed with continued rolling and back rolling. When our roller is not available, you will need to use a roller cover with a 1/2” nap. Using a lower nap can result in the flattening of the metallic particles and a dulling of the paint finish. Also, do not use foam rollers as this will create many bubbles and leave a messy look.When rolling with our Metallic Paint, do not roll in the traditional way of creating a “V” or a “W” as this will change the direction of the metallic particles giving you a very uneven look in your finish. You do need to roll up and down and back roll the entire wall either from floor to ceiling or ceiling to floor following the carved pattern of the panel. This keeps the Metallic Paint looking uniform.

Q. What is the best method to paint the tiles?

The best method is to use a spray gun, and the next best method is to use a roller.